Return and Refund Policy

At Woovo, our primary objective is to ensure our customers' satisfaction. In the event that we fall short of this goal, we stand behind our commitment to facilitate free returns/exchanges for all our products.

Returns

Not satisfied with our product? No worries, we offer free returns for orders within Greece within 7 days after purchase, and up to 20 days for orders abroad. Please note that the cost of shipping will be paid by the customer.

To qualify for a return, the product must be in its original condition and packaging, with all tags and labels attached. Once we receive the returned item, we will process your refund within 5-10 business days. The refund will be credited to the original payment method used for the purchase.

Exchanges

Mistake on your order? No worries, our exchange policy allows for free product exchanges within Greece within 7 days after purchase, and up to 20 days for orders abroad. If you choose to exchange your product for a new one, we'll cover all shipping costs. Please note that products that have been opened or tampered with will not be eligible for exchanges.

To qualify for an exchange, the product must be in its original condition and packaging, with all tags and labels attached. Once we receive the returned item, we will initiate the delivery of your new item within 5-10 business days.

How to initiate a return/exchange

To initiate a return or exchange, simply get in touch with us and we'll provide a free return label if the request is made within the valid period. Upon receipt of the returned product in good condition, we'll issue a refund for your order (excluding any original shipping fees) or exchange the product for you free of charge.

If you choose to exchange your product within the valid period after purchase, the exchange will be entirely free. Any refunds will appear on your credit card statement or PayPal account within 14 days, although please note that it may take up to a week for the transfer to be processed by the bank. If you haven't received your refund within two weeks, please contact us.

Use the return/exchange form

To ensure a smooth return or exchange process, please complete the return/exchange form you will get from us and carefully follow the instructions provided to send the package to us. Don't forget to print and fill out the form, and include it inside the package. You may also scan the form and email it to us at info@thewoovo.com if preferred.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We're here to help!